We hope you will be very happy with your purchase! Of course, things can happen and here is how we manage those situations.
Please check your purchase fully upon receipt. Transit damage must be reported within 3 days of delivery. If you change your mind for any reason and you wish to return your purchase we ask that you notify us within 5 days in writing via email at firstname.lastname@example.org. Items may be returned within 21 days of receipt for a 20% restocking fee. The purchaser is responsible for the cost of return shipment and insurance.
We unfortunately cannot accept returns or exchanges for international orders.
Special Order Items: Items we don't normally carry in the shop and have to specially ordered from our suppliers may only be returned if the item is damaged or defective.
Returns must be received in an used and fully resalable condition. atelierBOEMIA LLC retains the right to refuse a return on any item not deemed to be resalable.
If your purchase is not fit for your purpose, is misdescribed, faulty, damaged, or incorrectly supplied, please contact us as soon as possible to arrange your return. If the mistake is our, we will of course cover the cost of return shipment. If your goods arrive damaged, we ask you to please retain the goods and all packing materials as the carrier may need to inspect the goods and we may need you to return it to us as it may be necessary to return it to the artisan producer for inspection in the case of faulty workmanship.
We hope you can understand and appreciate that as a small business, we must employ these return policies that may seem less customer oriented than those of big box stores and online retailers because we do not work in the same volumes as those companies.
To return an item, simply repackage the item as described above and send them with the packing slip and all original packaging to:
2313 SW 41st Street
Cape Coral FL 33914
Returns are refunded in the original payment form, less any shipping charges and a 20% restocking fee. Returns sent via USPS that arrive with postage due will be returned to sender.