return & exchange
We hope you will be happy with your new atelierBOEMIA products. We feel confident that the quality of our products will meet or exceed your expectations.
Please check your purchase fully on receipt. Transit damage must be reported within 3 days of delivery. If you change your mind for any reason and you wish to return your purchase you must notify us within 14 days in writing by letter or email. Items may be returned within 21 days of receipt for a 20% restocking fee. The purchaser is also responsible for the cost of return shipment and insurance.
We do not accept returns or exchanges for international orders.
Special Order Items: Items we don't normally carry in the shop and have to specially ordered from our suppliers may only be returned if the item is damaged or defective.
Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. All products must be returned in their original packaging for refund or replacement. Failure to do so may result in a compensation charge for any damages that occur in transit. Items must be unused. atelierBOEMIA LLC retains the right to refuse a return on any item not deemed to be resalable.
If your purchase is not fit for purpose, is misdescribed, faulty, damaged, or incorrectly supplied, please contact us as soon as possible to arrange your return. We will require you to return the item, as it may be necessary to return it to the manufacturer.
To return an item, simply follow the instructions on your packing slip and send the unused items with the packing slip and all original packaging to:
Returns are refunded in the original payment form, less any shipping charges and a 20% restocking fee. Returns sent via USPS that arrive with postage due will be returned to sender.